How IndiePay approaches personal information and operational data.

Last updated: July 11, 2026.

This Privacy Policy explains how IndiePay collects, uses, stores, shares, and protects information when you visit our website, create an account, use the dashboard, connect payment tools, use the Connect app, or interact with payment links, buttons, seller pages, storefronts, APIs, and related services.

By using IndiePay or submitting information to us, you agree to the practices described in this Policy. If you do not agree, please do not use the website, platform, or services.

Information you provide directly may include your name, business name, email address, phone number, UPI ID or VPA, account details, support messages, uploaded business or verification information, and any details you choose to share while using IndiePay.

Information generated through use of the services may include transaction amount, timestamp, payer or payee identifiers, UPI transaction ID or UTR, order reference, payment status, webhook logs, API activity, device details, IP address, browser or user-agent data, diagnostics, and analytics events.

Where you use device-assisted verification features, IndiePay may process payment notification data needed to identify UPI credits, such as amount, reference number, payer information, timestamp, and message metadata. We do not use this access to read unrelated personal content.

We use information to operate payment links, buttons, seller pages, storefronts, APIs, device verification, transaction matching, dashboard reporting, account management, support, billing, security, fraud prevention, service improvement, and compliance workflows.

We may use contact information to respond to support requests, send service notices, communicate important account or security updates, and share product information where permitted by law.

We do not sell your personal information. We may share information with service providers that help us operate hosting, databases, analytics, email, SMS, security, support, logging, infrastructure, payment verification, and related product functions.

We may disclose information to banks, payment service providers, regulatory bodies, law enforcement, courts, legal advisors, or other authorities when required by law, needed to respond to lawful requests, or necessary to protect IndiePay, merchants, customers, or the public.

We retain information only for as long as reasonably needed to provide the services, maintain business records, resolve disputes, prevent abuse, comply with legal obligations, and support transaction or audit requirements.

IndiePay applies layered technical, administrative, and organizational safeguards to protect data, including controlled access, operational monitoring, secure infrastructure practices, and internal processes designed to preserve confidentiality, integrity, and availability.

Our website may use cookies or similar technologies for essential functionality, analytics, security, and performance. You can manage cookie preferences through your browser settings.

The website or platform may link to third-party sites or services. Their privacy practices are governed by their own policies, and IndiePay is not responsible for third-party content, availability, or data practices.

We may revise this Policy to reflect changes in law, technology, security practices, or our services. Updated versions will be posted on this page with a revised date.

For privacy requests, account questions, or grievances, contact [email protected].